24/7 Concierge Service Accelerates Candidate Hiring

Summary

A hospice registered nurse, Goodwork, was eager to find a new role due to dissatisfaction with her current workplace environment. With 27 years of nursing experience, including serving as a Director of Nursing, Goodwork struggled to manage her job search during regular hours, missing key communications. However, after connecting with GoodWork Health, the 24/7 Clinical Concierge Team facilitated her smooth transition into a permanent hospice role.

Problem

Goodwork needed a communication schedule that fit outside typical business hours, aligning with her personal routines and daytime commitments. Despite using various job application platforms, real-time message management was hampered by off-hour schedules and limited phone availability. This led to delays in her job search, making it difficult for her to engage in timely communication with recruiters.

Approach

Alex, a member of GoodWork Health’s 24/7 concierge team, reached out to Goodwork shortly after 8 pm on October 12th. Within seven minutes, Goodwork had applied for a position. Alex provided clear details on job responsibilities, pay, required credentials, and hours in the first 20 minutes. The entire interaction lasted only 43 minutes, during which Goodwork agreed to submit a revised resume for the application. Alex’s swift communication was appreciated, and this efficient interaction allowed Goodwork to stay engaged in the process even with her busy schedule.

A follow-up occurred on October 20th, at 4 pm, when GoodWork Health inquired about the status of her revised resume. Despite her tight time constraints, Goodwork, with a straightforward job history, engaged in further job detail discussions, receiving immediate feedback.

On October 21st, Goodwork reached out to Jamie, the hiring manager, for feedback. Within 72 hours, GoodWork Health confirmed an interview invitation. The 24/7 concierge service from GoodWork Health helped streamline the hiring process with customized candidate screening and efficient onboarding, which was crucial for Goodwork, who was seeking a permanent role in a time-sensitive manner.

"I applied immediately upon notification and was scheduled for a call within 10 minutes. GoodWork Health really aligns with my schedule they’re proactive!" said Goodwork.

Result

Goodwork began her new position on November 11th, finding great satisfaction in the role. The personalized approach made it possible for Goodwork to share a deeply personal story about a loved one’s passing in 2013, which motivated her to pursue a career in hospice care. This kind of meaningful exchange rarely happens through traditional job boards but was facilitated by GoodWork Health's unique approach to recruiting.

The entire job application process lasted just 22 days, from the initial contact with GoodWork Health to Goodwork accepting the job offer.

For more insights on healthcare recruitment and how GoodWork Health can assist you in your job search, visit GoodWork Health.