Intake Support Representative

Roles & Responsibilities
• Verify and validate referral packet information to ensure accuracy before the first visit
• Enter referral data promptly and accurately into the agency systems
• Follow up with referral sources, clinicians, and external partners to resolve missing or inconsistent information
• Prioritize and manage referrals to meet timelines and maintain quality patient care
• Demonstrate dependable attendance and maintain required schedule commitments
• Complete required onboarding screenings (CORI/SIR) and ensure results are on file before starting assignment
• Communicate professionally with patients, families, and internal teams to support smooth intake processes
• Problem-solve independently and follow through on solutions to reduce delays and improve workflows

Qualifications
• 1+ year full-time experience in a medical office (required)
• 1+ year full-time data entry experience (required)
• High school diploma (required)
• Working knowledge of health insurance coverage requirements (required)
• Knowledge of medical terminology (required)
• General computer skills and comfort with data entry systems (required)
• Active/current driver’s license and access to a personal vehicle (required for travelers)
• Permanent address included in profile and any requested time-off (RTO) documented at submission
• Home Health Agency experience (highly preferred)
• Supervisory experience (preferred)

Education
• High school diploma

Knowledge & Skills
• Data entry accuracy and speed
• Familiarity with medical terminology
• Understanding of health insurance coverage basics
• Strong time management and ability to prioritize
• Ability to work independently with minimal supervision
• Problem-solving and follow-through skills
• Dependability and punctuality
• Teamwork and strong interpersonal communication
• Attention to detail and ability to work through interruptions

Benefits
• A supportive team that values YOU and your reliability
• Medical, dental & vision coverage options
• Paid time off to recharge
• Licensure assistance & reimbursement when applicable
• Travel reimbursement and support for contract staff
• Life insurance and basic benefits package
• Opportunities for professional growth and cross-training
• A mission-driven workplace serving the Berkshire community

Travel Perks: Explore Pittsfield, MA
• Explore the beautiful Berkshires while on assignment. Pittsfield offers charming downtown shops, local breweries and restaurants, and a growing arts scene. Visit the Berkshire Museum and stroll historic Main Street, take in summer music at nearby Tanglewood in Lenox, admire American illustration at the Norman Rockwell Museum in Stockbridge, or get outdoors with hiking and scenic views at Mount Greylock State Reservation. Seasonal activities include vibrant fall foliage, weekend ski options nearby, and easy day trips to neighboring towns for unique dining and cultural experiences.